Payment Policy

At Mouluxe, we are committed to providing a secure, simple, and transparent payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, and the security measures we use to protect your information.

1. Accepted Payment Method

We currently accept payments securely through PayPal.

You can complete your purchase using your PayPal account. Depending on your country or region, PayPal may also allow you to pay using a linked debit or credit card without creating a PayPal account.

Payment is processed immediately after your order is successfully placed.

2. Payment Security

Your security is our priority.

Our website is hosted on Shopify, and all payments are securely processed through PayPal using industry-standard SSL (Secure Socket Layer) encryption.

We do not store, access, or retain your complete payment or credit card information. All sensitive payment information is handled securely by PayPal.

3. Payment Currency

All prices displayed on our website are listed in U.S. Dollars (USD $).

Any currency conversion fees or exchange rates are determined by your bank or payment provider.

4. Order Processing

Payment is collected immediately when your order is successfully placed.

After your payment has been confirmed, you will receive an order confirmation email, and we will begin processing your order.

Orders are processed only after successful payment authorization.

5. Billing Information

Please ensure that your billing information is accurate and matches the information registered with your payment provider.

For security reasons, orders flagged by our fraud prevention systems may be delayed, verified, or cancelled.

6. Order Cancellations

If you wish to cancel your order, please contact us within our 24-hour cancellation window.

Once your order has entered the processing or shipping stage, it can no longer be cancelled.

7. Refunds

If your refund is approved according to our Return & Refund Policy, it will be issued to your original PayPal payment method.

Please allow up to 7 business days for the refund to appear in your account after it has been approve

Business INFORMATION

Business Name: Mouluxe

Business Days: Monday – Friday

Support Hours: 9:00 AM – 5:00 PM (Eastern Time)

Chat Support: 24/7

Business Phone: +1 (917) 905-9348

Email Address: support@mouluxe.shop

Business Address:
777 Brickell Ave
Miami, FL 33131
United States

Response Time:
We aim to respond to all customer inquiries within 24 business hours.