Privacy policy
At Mouluxe, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase our handbag products.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
Contact Information
- Full Name
- Email Address
- Shipping Address
- Billing Address
- Phone Number
Payment Information
Payments are processed securely through PayPal. We do not collect or store your complete payment or financial information.
Order Information
- Products purchased
- Order history
- Shopping cart information
- Order preferences
Device Information
We may automatically collect information including:
- IP Address
- Browser Type
- Device Information
- Time Zone
- Cookies
- Website usage information
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Process payments securely through PayPal.
- Arrange shipping and delivery.
- Send order confirmations and shipping updates.
- Respond to customer support requests.
- Prevent fraud and improve website security.
- Improve our website and customer experience.
- Comply with legal obligations.
3. Sharing Your Information
We only share your information when necessary to operate our business.
Your information may be shared with:
- Shopify, to operate our online store.
- PayPal, to securely process your payment.
- Shipping carriers used to deliver your order.
- Government authorities when required by applicable law.
We do not sell, rent, or trade your personal information to third parties.
4. Data Security
We use industry-standard security measures to protect your information.
Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our website.
Payment information is securely processed by PayPal, and we do not store your complete payment details.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Process your orders
- Provide customer support
- Maintain business records
- Comply with legal and tax obligations
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where permitted by law.
- Object to certain processing activities.
To exercise these rights, please contact us using the information below.
7. Cookies
Our website uses cookies to:
- Remember your shopping cart.
- Improve website functionality.
- Analyze website traffic.
- Enhance your shopping experience.
You can disable cookies through your browser settings; however, some website features may not function properly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with a revised Last Updated date.
8. Business Information
If you have any questions about our privacy practices or wish to exercise your rights, please contact our support team during our working hours.
Business Name: Mouluxe
Business Days: Monday – Friday
Support Hours: 9:00 AM – 5:00 PM (Eastern Time)
Chat Support: 24/7
Business Phone: +1 (917) 905-9348
Email Address: support@mouluxe.shop
Business Address:
777 Brickell Ave
Miami, FL 33131
United States
Response Time:
We aim to respond to all customer inquiries within 24 business hours.