Refund & Return Policy (USA)

At Mouluxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Window

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

• Returns: We accept returns for both defective and non-defective products.
• Exchanges: Exchanges are accepted for eligible items.
• Return Window: 30 days from the delivery date.

Returns requested after 30 days of delivery will not be eligible for a refund or exchange.

2. Eligibility and Product Condition

To qualify for a return, your item must meet the following conditions:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All original tags, accessories, and inserts must be included.
• Proof of purchase, such as your order confirmation or receipt, is required.

We reserve the right to refuse returns that do not meet these requirements.

3. Return Shipping Costs

Customers are responsible for arranging and paying the return shipping costs unless the item arrives damaged, defective, or incorrect.

Return shipping charges are non-refundable.

4. Restocking Fees

We believe in transparent pricing. mouluxe does not charge any restocking or handling fees for processed returns. You will receive a refund for the full price you paid for the product.

• Restocking fee: $0 Restocking Fee.

5. How to Start a Return

To initiate a return, please follow these simple steps:

• Contact Us: Email us at support@mouluxe.shop with your order number and the reason for the return.
• Receive Instructions: Our support team will review your request and respond within 24 hours with specific return instructions.
• Ship the Item: Pack the item securely and ship it to our official return address: 777 Brickell Ave, Miami, FL 33131, United States
• Return method: By mail.

6. Refund Issuance & Timelines

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original PayPal payment method.
• Refunds are processed within 7 business days after approval.
• Depending on PayPal or your financial institution, additional processing time may apply.

Refund Processing Time: 7 Business Days

Currency: U.S. Dollar (USD $)

7. Order Cancellations

We understand that plans can change. You may request a cancellation within our allowed window.

• Cancellation Window: 24 Hours.

8. Business Information

If you have any questions regarding our policies, please reach out to our support team:

Business Name: Mouluxe

Business Days: Monday – Friday

Support Hours: 9:00 AM – 5:00 PM (Eastern Time)

Chat Support: 24/7

Business Phone: +1 (917) 905-9348

Email Address: support@mouluxe.shop

Business Address:
777 Brickell Ave
Miami, FL 33131
United States

Response Time:
We aim to respond to all customer inquiries within 24 business hours.